How it works
- You see a doctor at one of our partner clinics in Japan and receive a prescription.
- The clinic registers your prescription with us and shows you a QR code. You scan it, or we send you a link.
- You confirm who you are, tell us where you are staying, and register a payment method. Nothing is charged at this point.
- A licensed pharmacist speaks with you by video, in English, about the medicine you have been prescribed.
- We deliver the medicine to your accommodation, and send you an itemised receipt in English.
You cannot start this yourself. Every case begins with a prescription registered by a partner clinic. We are not able to supply prescription medicine to anyone who has not been seen by a doctor in Japan.
How we contact you, and what we send
When you are registered at the clinic, the clinic staff enter your WhatsApp number or your email address in front of you, and type it a second time to confirm it. That is the only way we obtain your contact details. We do not buy, rent, or collect contact lists, and we never contact anyone who has not been registered by a partner clinic.
What we send
- A link to your own secure page, where you confirm your details and register a payment method
- The time of your video consultation, and the link to join it
- A link to your receipt, which you can open again later
Every message is sent because of something you have just done. We do not send newsletters, promotions, or any marketing. There is no mailing list.
If you want us to stop
Reply STOP on WhatsApp, or email us at info@hs-pharmacy.com, and we will stop contacting you. If your case is still in progress, the pharmacy will reach you another way so that your medicine is not left unresolved.
What we never put in a message
We do not write the name of your medicine, your diagnosis, or any other clinical detail into WhatsApp or email. Anything of that kind is shown only on a secure page that opens from a link addressed to you.
Cost
This is a private (self-pay) service and is not covered by Japanese public health insurance. Alongside the medicine itself, there are dispensing, service, and delivery charges. You are shown the total before anything is charged.
We issue an itemised receipt in English. Many visitors are able to claim these costs back from their travel or private health insurer after returning home — whether your policy covers it is a matter between you and your insurer, so please keep the receipt.
Who we are
- Operator
- Hanaseru Medical Inc. (話せるメディカル株式会社) — https://hanaseru-medical.com
- Pharmacy
- Hanaseru Pharmacy Shibuya, a pharmacy licensed in Tokyo, Japan
- Contact
- info@hs-pharmacy.com
Consultations are carried out by pharmacists licensed in Japan, under the Japanese rules for online medication counselling. Your consultation record is kept by the pharmacy.